At Box, we are committed to providing clear and transparent shipping information for all our customers, whether within the EU or outside. This shipping policy outlines the applicable VAT, customs duties, taxes, and delivery processes for international orders, including orders to non-EU countries such as Sweden, Switzerland, and other international destinations.

1. VAT on International Orders

• For Non-EU Customers: If you are purchasing from a country outside the European Union (EU), including Sweden, Switzerland, or any other non-EU country, EU VAT will not be charged at checkout. This is in compliance with EU tax regulations, which exempt sales to non-EU destinations from VAT.
• VAT Exemption: The prices shown at checkout for customers outside the EU will be VAT-free, ensuring that you only pay for the product and shipping costs.

2. Customs Duties & Taxes

• Customs Duties: Depending on your country’s regulations, you may be required to pay customs duties, taxes, or import fees upon delivery. These charges are determined by your local customs office and are not included in the price of your order.
• Delivered Duty Paid (DDP): In many cases, we offer Delivered Duty Paid (DDP) service, which means that any applicable duties and taxes are included in the final price at checkout. This ensures that there are no additional charges upon delivery. We will calculate the relevant import taxes and customs duties for your country and include them in your total price.
  • If DDP is available for your region, you will see the total cost (including taxes and duties) at checkout.
  • If DDP is not available, you may be responsible for any additional fees at delivery, which will be collected by your local courier or customs authority.

3. Shipping Costs and Delivery Times

• Shipping Fees: Shipping fees for non-EU countries are calculated based on the destination and weight of your order. The shipping cost will be displayed at checkout before you complete your purchase.
• Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Please allow extra time for customs clearance in some countries. You can expect your order to arrive within the estimated delivery window provided during checkout.
• Tracking: Once your order has been dispatched, we will provide tracking information so you can follow your order’s journey.

4. Customs Documentation

• Customs Declaration: We will provide all necessary customs documentation for your order, including the correct description of the goods, their value (excluding VAT), and the purpose of shipment (e.g., purchase). This is to ensure smooth customs clearance and to avoid delays or issues upon arrival in your country.
• Invoice: You will receive an invoice for your purchase, showing the total cost of the goods, shipping, and any applicable taxes and duties (if included).

5. Returns & Refunds for International Orders

• Returns Policy: Our returns policy applies to international orders as well. If you wish to return your purchase, you may be responsible for the cost of return shipping and any import duties or taxes that were initially paid at the time of delivery. These fees are non-refundable.
• Refund Process: Once we receive the returned item and verify it, we will process your refund. Please note that refunds will be issued based on the original product cost, excluding any shipping or customs duties incurred during the return process.

Important Notes for Non-EU Customers

• Special Note on Switzerland: Although Switzerland is not part of the EU, it has specific customs and VAT rules. If you are ordering from Switzerland, the applicable customs duties and VAT will be calculated during checkout or upon delivery, depending on whether DDP is available.
• Brexit Update (UK Customers): If you are ordering from the United Kingdom, please be aware that the UK is no longer part of the EU. As such, orders will be subject to UK VAT and customs duties at the time of importation. Ensure to check if DDP is available at checkout to simplify the process.

By shopping with us, you confirm that you have reviewed and agree to these shipping and VAT terms. If you have any questions regarding customs duties, taxes, or shipping policies, please feel free to contact our customer support team for assistance.

Thank you for shopping with Box! We are happy to serve customers around the globe and are committed to providing a smooth and hassle-free shopping experience.